Customer Care Specialist - Singapore - CSA Group

CSA Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.

It's been part of our mission for nearly one hundred years:

from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Supports the Sales process by providing preliminary information to prospective contacts/leads and current customers
Contacts current customers and promotes CSA certification and testing services for new business opportunities
Prepares proposals and provides support for customers, including Notices and FIR Findings
Promotes CSA services by contacting current clients whom are using our competitors and other various testing and certification agencies
Maintains input of new/existing client information into the Centra
Assists and supports SAMs in their annual goals to increase bookings
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including prework, scheduling, mailings, marketing materials, and customer contacts
Follows up on open quotations and sales opportunities
Manages the Certification Sales inbox to qualify and tracks leads
Researches customer accounts, identify opportunities for growth & generate interest.
Provides information and input into the Commercial Unit to assist with the establishment of new opportunities and areas of focus for CSA Group TIC services
Postsecondary education required
24 years of Sales or Marketing experience
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange explain and interpret information or ideas and followup on client requests