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IT Support Lead
4 weeks ago
EA RECRUITMENT PTE. LTD. Singapore**Well Establish Company**: · - **Basic $3500 - $4000 + Allowance**: · - **Excellent Welfare and Benefits + Career Progression**: · - **Working location: Changi**: · - **Working Days: Monday - Friday**: · - **Working Hours: 9am - 6pm** · **Responsibilities**: · - Understanding bu ...
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Support Lead
3 weeks ago
MC CONSULTING PTE. LTD. SingaporeLead Support Team · Troubleshoot the issues and provide solution · Deploy the fixes · Provide Incident Summary · Gather Enhancement Details · Submit Change Request · Good In Java · Have Knowledge in ESRI · Have Knowledge in qlik sense · 24/7 Support · Knowledge in Cloud is advant ...
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Operation Support Lead
4 weeks ago
ASIA INNOVATORY MANAGEMENT SCHOOL SingaporeSubject: Operation Support Lead · **1. **Responsibilities** · - oversee and ensure the smooth running of the systems under your charge and that all key maintenance and support tasks are completed in a timely manner. · - manage outsourced vendors and/or in-housed contractors to me ...
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Junior Support Lead
3 weeks ago
LMA Asia Singapore**Sector**: LMA Asia Finance · **Contact**: Nadiah Marican · **Client**: LMA · **Location**: Singapore · **Salary**: Up to S$ per annum · **Expiry Date**: 24 May 2024 · **Job Ref**: BBBH440723_ · **About the role**: · The Support Lead for the Aladdin Governance & Support Team wi ...
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Production Support Lead
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Eames Consulting SingaporeJ **ob Responsibilities** · - Team Lead of Level 2 Application Support Analysts with people management responsibility. · - Lead cross functional teams to troubleshoot and resolve, communicate complex incidents and deep underlying issues · - Performance analysis and fine tuning of ...
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Area Support Lead
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Microsoft SingaporeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us no ...
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Desktop Support Lead
2 weeks ago
NCS Singapore**Desktop Support Lead**: · **Date**:2 Jul 2023 · **Location**: Singapore, Singapore · **Company**:Singtel Group · Are you looking for value adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a ...
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Customer Support Lead
2 weeks ago
SMARTRX PTE. LTD. SingaporeResponsible to plan and execute customer support in an effective and efficient manner, providing the highest levels of customer support and the best possible financial performance. · **Responsibilities**: · - Lead customer support team, including setting goals, providing training ...
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Application Support Lead
3 weeks ago
ScienTec Consulting SingaporeWe are looking for an Application Support Lead to manage and lead a team on Software Solutions Issues · - Basic Salary up to $6,000 + AWS + VB · - Fun working environment and culture · - Normal office hours with Hybrid Working Arrangement · **Responsibilities**: · - Accountabilit ...
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Desktop Support Lead
3 weeks ago
ITCAN Pte Ltd SingaporeLead, Manage and Provide onsite EUCD support · - Incident and problem resolution of EUCD stations · - Administration and Configuration of EUCD devices · - End User Device Hardening and Lockdown · - Handle laptop Re-imaging incidents · - Moving PCs and Devices within same premises ...
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Lead Support Engineer
2 weeks ago
FULLERTON HEALTHCARE GROUP PTE. LIMITED SingaporeOverall Purpose Of The Job · **Specific Responsibilities**: · Job Profile · - Supervise and mentor the IT support team, including performance management and professional development. · - Assign tasks, manage schedules, and ensure coverage for support operations. · - Provide advan ...
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Application Support Lead
2 weeks ago
Argyll Scott MY Singapore**New** · **Location**: · *** · **Singapore** · *** · **Salary**: · *** · **Negotiable per annum** · *** · **Job Type**: · **Permanent** · **Sector**: Technology · **Function**: Information Technology · **Contact**: Gwen Koh · **Expiry Date**: 23 September 2023 · **Job Ref**: JN ...
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IT Support Team Lead
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ANRADUS PTE. LTD. SingaporeIndustry/ Organization Type: Accounting & Secretarial Service Provider · - Position Title**:IT Support Team Lead**: · - Working Location: East - Macpherson · - Working Hours: 5 days / Monday-Friday · - Salary Package**:Basic + AWS **Duration: Permanent · **Key Responsibilities** ...
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Lead, Customer Support
3 weeks ago
FICO SingaporeFICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential · The Opportunity · - "As a member of the Sales Support team, you will provide _ · - a ra ...
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Application Support Lead
2 weeks ago
SYNAPXE PTE. LTD. SingaporeDrives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes · - Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance · - O ...
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Production Support Lead
2 weeks ago
Continental Technology Solutions Singapore**Job description: · - ** · **Responsibilities*** · - Support BPM Platform · - Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection. · - Manage end to end Incident Management including investigation, recovery of ser ...
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Lead Support Analyst
2 weeks ago
Nomura Asia Singapore**Company overview** · **Function Overview** · - Member of the Production Service team to support systems used by International Wealth Management Division (IWM). · - Engage in incident, problem and change management for IWM systems · - Ensure requests from front-to-back users sup ...
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Desktop Support Team Lead
3 weeks ago
Page Personnel SingaporePermanent opportunity with a renowned brand · - Opportunity to lead a team across Asia Pacific · **About Our Client**: · The company is a renowned firm in the consultancy industry. They have offices in more than 30 countries around the world and have actively been expanding acros ...
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Technical Production Support Lead
3 weeks ago
SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD. Singapore**Responsibilities**: · - Team Lead of Level 2 Application Support Analysts with people management responsibility. · - Lead cross functional teams to troubleshoot and resolve, communicate complex incidents and deep underlying issues. · - Performance analysis and fine tuning of re ...
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Murex Production Support Lead
3 weeks ago
Luxoft Singapore**Project** Description**: · **Responsibilities**: · - Collaborate with different technology and business teams to resolve all the stability issues such as business days service restarts, EOD SLA delays and service failures to absolute minimum and targeting to zero incident · - E ...
Application Support Lead - Singapore - Synapses Pte. Ltd.
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Description
The Application Support Lead t is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of complex problems or highly innovative resiliency related actions. He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.
Job Description:
. Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes
. Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework
. Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
. Assist in blueprints for operational support material for disciplines of applications are concise and complete covering (internal security and technology standards)
. Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
. Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
. Support and assist in high severity incidents and drive problem management meetings
. Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
. Assist senior leaders in disaster recovery planning and activities
Requirements / Qualifications:
. Bachelor's degree in computer science or other highly technical, scientific discipline
. 5-10 yrs of Technical / Application Support experience
. Proven client engagement experience / vendor management experience
. Proven experience of working efficiently in a cross functional team
. ITIL v3/v4 certification and strong service oriented experience / background preferred
. Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries
. Ability to establish and manage processes and practices through collaboration and the understanding of business