Customer Service Officer - Singapore - KINDERWORLD INTERNATIONAL GROUP LTD.

KINDERWORLD INTERNATIONAL GROUP LTD.
KINDERWORLD INTERNATIONAL GROUP LTD.
Verified Company
Singapore

1 month ago

Wei Jie

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Wei Jie

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Description

JOB DESCRIPTION - CUSTOMER SERVICE OFFICER (CHINA MARKET)

  • Respond to inquiries from students, parents and other stakeholders.
  • Promote the institute's junior and senior high school programmes to China market and parents.
  • Assist to provide a onestop services for students from China to study in Singapore, such as registration, orientation, accommodation, catering, guardianship arrangements, etc.
  • Provide advice and counselling to parents and students to help students settle down in Singapore.
  • Conduct surveys to gather feedback from stakeholders about their experience with the school and use this information to improve the quality of service provided.
  • Develop flowchart on the process of student admission for China students.
  • Ensures all students' Pfiles are properly updated and kept, all databases are updated accurately and in a timely manner.
  • Keep abreast to China's legislation and update management accordingly.
  • Assist in other duties / responsibilities assigned by the Management from time to time.

Requirements:


  • Bachelor's degree in marketing / business administration or related field
  • Able to communicate with students and parents from China about school policies, programmes and services to study in Singapore. Knowledge of Mandarin dialect is essential.

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