Teradata Support Engineer - Singapore - HCL Technologies Limited

Description

• Responsible for monitoring jobs, analyze root cause of any failures, responding to users queries on time with a solution.
• To handle production support – L1 , L2.
• Deploy fixes in production for failures.
• Analyze ITSC cases and deploy fixes for the same in production.
• Manage Incident, production tickets, determine priority and resolution from Level1 escalation within defined SLA in compliance to client process.
• Perform in depth production incident troubleshooting, resolve any production failures.
• Provide Trend Analysis and root cause analysis on recurring defects.
• Build and update knowledge base from incident and problem tickets.
• Automate manual daily production activities.
• Provide Jobs Status update to management and clients.
• Responsible for End-to-End EDW Production batch support.
• Prepare roaster and manage batch support team.
• Able to study FSLDM Mapping documents and create Transformation rules in Teradata SQL.
• Prepare Test cases for Unit Testing/SIT/Regression

• Bachelor's/Master's degree (or its equivalent) in Information Technologies or related course
• 4-6 years of experience in relevant field
• Good knowledge on Data warehouse Concepts
• Hands on experience in Control M Scheduling tool, Propose design to create and schedule ETL jobs using Control M
• Should be good in Unix Shell scripting, writing Teradata SQL, Teradata Utilities
• Sound knowledge of financial service logical data model (Teradata FSLDM)
• Sound knowledge of Core Banking Domain
• Able to work in shifts based on roaster, should be available for on call support
• Able to work 12 hours support, should be available 24/7 on call support.
• Willing to work in Shifts (Morning/Afternoon/Night)
• Good Communication, Flexibility, and commitment
• Should be able to take ownership and deliver independently.

• Teradata
• FSLDM
• Unix shell script
• Control M
• Banking Domain
• Hadoop, Hive, Spark

• Teradata

• Cloudera Certification