IT Service Delivery Analyst - Singapore - Search Index Pte. Ltd.

Description

• IT Service Delivery
• Project Management
• Vendor Management
• Stakeholder Management
• SLA
• Able to standby after office hour & on weekends

Job Scope:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent
• Possess ITIL certification is advantageous
• Minimum 3 years' experience in IT Service Delivery / IT Operations
• Possess Stakeholder Management & Vendor Management experience
• Possess Project Management experience
• Possess Incident Management & SLA experience
• Experienced in IT Infrastructure domain and strong understanding of system operations standards
• Prior network experience is advantageous
• Resourceful, excellent analytical & problem-solving skills
• Good communication, interpersonal and presentation skills
• To standby after office hours and on weekends, in case of incident reporting

Other Information:

• Location: CBD
• Working Hours: 5 Days, Office Hours

To apply please click on the APPLY NOW button or email your resume to [HIDDEN TEXT] with the following details inside your resume for faster processing:

. Reason for leaving each past & current employment
. Salary drawn for each past & current employment
. Expected Salary
. Earliest availability date

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Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076