Team Manager - Singapore - OCM Ventures Singapore Pte Ltd

Description

We are urgently / actively looking for a strong, ambitious, experienced team leader / sales manager who is capable of handling the work of the department of retention and sales for the Korean market.

• Degree holder or Equivalent
• Work experience in a management position in a CFD/finance broker of 3 years minimum is necessary
• Experience in sales, Retention and marketing.
• Developed leadership and organizational skills;
• Systematic thinking, skills for building business processes;

• Korean speakers are required for these position.
• Strong command of the English language—at least upper-intermediate level

• Build and manage each portfolio of the Retention/Sales department by acquiring new and retaining existing clients;
• Quality control of the work of customer service managers (listening and evaluating a conversation, eliminating errors);
• Assessment of the effectiveness of managers, preparation of proposals to improve the quality of work;
• Development and implementation of tools aimed at increasing the involvement and effectiveness of the team;
• Working with marketing department to search for new campaigns and lead sources.
• Reports the results of the department to the Director.

Lead Korean team, interview, hire & train new employees, professional development of the team /individually, conducting master classes, writing sales scripts and managing team targets.

• Liaise with other departments to escalate and resolve all client issues in a timely manner to ensure a consistently high level of client service
• Identify process improvements and maintain a full knowledge of Client Services manuals and procedures
• Undertake such other duties, training and / or hours of work as may be reasonably required and which are consistent with the general responsibility of this role. This may entail occasional after hours' support