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2 alternative titles for "Retail Assistant" using "en-US" language - Geylang, Singapore - Starlight Jewellery Pte Ltd

Starlight Jewellery Pte Ltd Geylang, Singapore

3 weeks ago

Full time $24,000 - $36,000 per year Retail

Retail Assistant (Basic salary + Comm)

JOB RESPONSIBILITIES:

Engage with
customers on TikTok by responding to comments and inquiries.

Update Shopify
inventory records for accurate product availability.

Provide after-sales
service by following up with customers, soliciting feedback, and offering
promotional codes.

Conduct daily stock
counts to maintain accurate inventory levels.

Handle incoming
customer calls and assist as needed.

· Provide client
service support for retail network and E-commerce

· Responding promptly
to customer inquiries through chat (FB Messenger, Instagram, Carousell,
WhatsApp, Emails) and inbound calls.

· Assist in
scheduling customers' jewelry repairs

· Manage knowledge of
company products, services, and general inquiries

· Maintain a high
level of professionalism with clients and establish a positive rapport with
every client

· Process E-commerce
orders from beginning to end

· Ability to handle
complaints/feedback competently

· Drive client
satisfaction

· Generate revenue
increase by offering sound recommendations and suggestions

· Any other ad-hoc
tasks or projects

· Work together with
operations to ensure a smooth fulfillment process

· Prospect and
promote jewelry products and services to walk-in as well as our online
platforms' customers

· Attend to
customers' queries in-store and online stores

· Be self-motivated
and driven to achieve monthly sales targets.

· Ensure merchandise
and displays are consistently well-presented

JOB REQUIREMENTS:

· 1-2 years of
customer service experience.

· Passionate about
helping others and driving client satisfaction

· Excellent
interpersonal and communication skills

· Candidate with
retail or jewelry experience is an added advantage

· Ability to handle
complaints/feedback competently

· Excellent phone
etiquette and excellent verbal, written, and interpersonal skills

· Positive work
attitude and ability to multitask, organize, and prioritize work

· Good spoken English
and another language to speak to clients from multilingual environments

·Candidates must be
willing to work on Weekends and Public holidays.

Job Type: Full-time

Basic Salary:
$1, $2,200.00 per month

Summary of role requirements: