- Develop a solid understanding of the centre's programmes, services, and internal workflows.
- Provide a polished, professional, and high-quion and onboarding procedures.
- Quality service experience in all customer-facing interactions.
- Meet or surpass enrolment goals while optimising lead conversion rates.
- Ensure a smooth post-enrolment journey for parents and students, including orientatation.
- Take responsibility for customer issues and ensure they are resolved promptly in line with service standards (SLAs).
- Collaborate with internal departments to maintain efficient operations and a seamless client experience.
- Support customer service initiatives and contribute to ongoing process improvements that enhance overall satisfaction.
- Keep precise and updated records of enquiries, enrolments, and customer feedback.
- Carry out any additional tasks or responsibilities assigned by Management.
- Minimum GCE 'O' Level, Diploma, or equivalent qualification.
- At least 3 year of experience in customer service, front-of-house, or enrolment-related roles (experience in education is a plus).
- Strong interpersonal and communication skills, with the ability to engage well with parents and students.
- Service-oriented and genuinely enjoys interacting with both parents and children.
- Self-driven, proactive, and able to meet enrolment targets while maintaining excellent service levels.
- Strong organisational skills, with the ability to multitask and maintain attention to detail
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Senior/Executive, Customer Service - Singapore - Recruit Express Pte. Ltd
Description
Job Responsibilities:
Job Requirements:
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Customer Service Rep
Only for registered members Singapore
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Customer Service Rep-1
Only for registered members Singapore
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Customer Service Rep-1
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Full time Manpower Staffing Services (Malaysia) Sdn Bhd- Singapore
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Customer Service
EPOS- Singapore
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Customer Service
Only for registered members Singapore
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Customer Service
Only for registered members Commonwealth
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Customer Service
Only for registered members Singapore
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Customer Service
Full time Manpower Staffing Services (Malaysia) Sdn Bhd- Singapore
-
Customer Service
Only for registered members Commonwealth
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Customer Service
Only for registered members Singapore
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Customer Service
Full time People Profilers Pte Ltd- Singapore
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Customer Service
Only for registered members Singapore, Singapore, Singapore
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Customer Service
Full time Adecco Personnel Pte Ltd- Singapore
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Customer Service
Only for registered members Singapore River