Senior/Executive, Customer Service - Singapore - Recruit Express Pte. Ltd

    Recruit Express Pte. Ltd
    Recruit Express Pte. Ltd Singapore

    4 days ago

    Full time
    Description

     Job Responsibilities:

    • Develop a solid understanding of the centre's programmes, services, and internal workflows.
    • Provide a polished, professional, and high-quion and onboarding procedures.
    • Quality service experience in all customer-facing interactions.
    • Meet or surpass enrolment goals while optimising lead conversion rates.
    • Ensure a smooth post-enrolment journey for parents and students, including orientatation.
    • Take responsibility for customer issues and ensure they are resolved promptly in line with service standards (SLAs).
    • Collaborate with internal departments to maintain efficient operations and a seamless client experience.
    • Support customer service initiatives and contribute to ongoing process improvements that enhance overall satisfaction.
    • Keep precise and updated records of enquiries, enrolments, and customer feedback.
    • Carry out any additional tasks or responsibilities assigned by Management.

    Job Requirements:

    • Minimum GCE 'O' Level, Diploma, or equivalent qualification.
    • At least 3 year of experience in customer service, front-of-house, or enrolment-related roles (experience in education is a plus).
    • Strong interpersonal and communication skills, with the ability to engage well with parents and students.
    • Service-oriented and genuinely enjoys interacting with both parents and children.
    • Self-driven, proactive, and able to meet enrolment targets while maintaining excellent service levels.
    • Strong organisational skills, with the ability to multitask and maintain attention to detail

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