- Provide end-user support and troubleshooting
- Support file transfer processes (FTP/SFTP)
- Manage secure communication technologies (SSH, SSL)
- Assist in application testing across Dev, Testing, UAT, and Production environments
- Support data center migration activities
- Ensure system security and compliance
- Operating Systems, Outlook, Microsoft Teams, SharePoint
- FTP & SFTP (File Transfer Protocols)
- SSH (Secure Shell, SSH keys – public/private, configurations)
- SSL Certificates management and updates
- Basic Networking: TCP/IP, IP Addressing, Subnet Mask, Gateway, DNS, DHCP
- Understanding of Cryptography concepts
- Knowledge of Firewalls and types
- Application Testing types and environments
- Data Center types and migration approaches
- Strong problem-solving skills
- Good communication and customer service mindset
- Ability to manage multiple tasks efficiently
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Service Desk Specialist - Singapore - CareCone Group
Description
Job Summary
We are looking for a skilled Service Desk Consultant (Migration Specialist) to support end-user queries and assist in system migrations. The ideal candidate should have strong troubleshooting skills, basic networking knowledge, and experience with secure file transfer and communication technologies.
This role requires a customer-focused professional who can ensure smooth IT support and secure system operations across multiple environments.
Key Responsibilities
Technical Skills Required
Preferred Skills
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