Guest Relations Executive - Singapore - OUE Restaurants

    OUE Restaurants
    OUE Restaurants Singapore

    7 hours ago

    $30,000 - $45,000 (SGD) per year * Technology / Internet
    Description
    • Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
    • Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
    • Answer calls, note down booking reservations, and update accordingly
    • Manage and operate POS systems, including all card and cash transactions
    • Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
    • Check and ensure bills' accuracy before printing it for guests
    • Balance cash floats at the start and end of each shift, maintaining financial integrity
    • Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
    • Handle delivery platform apps and process orders promptly and effectively
    • Set up tables and service areas according to SOP
    • Assist to clear tables and dishes from the dining area and side stations
    • Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
    • Assist in beverage preparation and support daily kitchen operations
    • Follow and ensure appropriate personal hygiene and sanitation procedures are met
    • Any other duties as assigned by Management

    Requirements
    • High school diploma or equivalent
    • Previous experience in customer service, call centre, or restaurant settings is preferred.
    • Excellent communication skills; verbally and in writing
    • Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
    • A team player to work collaboratively in a team environment
    • Proficiency in POS systems and online booking systems (I.e., Chope)
    • Possess organizational and team management skills with a strong and professional approach to guest service
    * This salary range is an estimation made by beBee
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