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Customer Service Executive

    Customer Service Executive - Singapore - LEE HUAT YAP KEE PTE. LTD.

    LEE HUAT YAP KEE PTE. LTD.
    LEE HUAT YAP KEE PTE. LTD. Singapore

    3 days ago

    Default job background
    Description
    Roles & Responsibilities

    1. Committed to doing everything possible to prevent injuries and maintain safe and healthy environment.

    2. To support the OSH program and make safety and health a part of theirr daily routine and to ensure that they are following safe work methods and relevant regulations

    3. Responsible for processing support (order processing, customer order verifications & follow up with customer orders)

    4. Prepare orders for Planner and follow-up with customers when there are incomplete information or documents

    5. Coordination with booking agents ot ship operators for status of supply schedule/vessel loading

    6. Collate information for planner if there are any changes for the day itself for delivery

    7. Tally overall order received at the end of day to ensure all order is not missed out

    8. Ensure all delivery orders are received (arrange dispatch) once job completed and forward to customers as proof of delivery

    9. Closing of job orders for billing once job is completed

    10. Handle customer complaints, provide appropriate solution and alternatives

    11. Build sustainable relationship and trust with customer through open and interactive communications

    12. Always look for opportunity to expand business share through building good rapport with customers

    13. Other ad-hoc duties as assigned

    Qualifications & Requirements

    1. Good communications skills (both verbal and written) and excellent organizational abilities

    2. Capable to work independently

    3. Positive attitude and cutomer-oriented

    4. Capable of identifying and suggesting improvements

    5. Able to work under pressure during peak periods & willing to take responsibility and accountability of their role.

    6. GCE N Level, GCE O Level or Professional Certificate

    7. 2-3 years of solid career experience in transportation business

    8. Experience in HMS (Haulage Management System) and new technologies

    9. Proficient in MS Office

    Monday to Friday, 8.30am to 5.30pm

    Company bus to/from JE MRT

    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Interpersonal Skills
    MS Office
    Transportation
    Communication Skills
    Customer Satisfaction
    Team Player
    Customer Service
    Shipping

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