- Perform call to delinquent customers and monitor repayments
- Proactive in managing cases to resolve the NPLs and maximise recovery
- Assess rescheduling/settlement requests
- Adhere to Enterprise Singapore's loan monitoring and write-off requirements
- Update system/database for reporting and tracking purposes
- Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
- Be well-versed in own team process and functions
- Manage a portfolio of delinquent cases and/or NPLs:
- Get customers to settle overdues
- Negotiate repayment terms with customers
- Obtain approval for recall of loans, repayment plans, or write-off
- Monitor repayment plans
- Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
- Liaise with Enterprise Singapore on claim submission
- Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc..
- Update system/database
- Diploma holder and above in any related field
- Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
- Knowledge/experience in collection and/or customer service will be an advantage
- Basic knowledge of banking and financial products
- Proficient in Microsoft Office applications
- Team player with good communication and interpersonal skills
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Bank Direct Contract, Special Assets Account Manager, Risk Management Group - Singapore - DBS Bank
Description
Job PurposeManage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank
Key Accountabilities
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location
Singapore-DBS Asia Central
Job
Others
Schedule
Regular
Job Type
Full-time
Job Posting
Jan 19, 2026, 12:00:00 AM
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