Bank Direct Contract, Special Assets Account Manager, Risk Management Group - Singapore - DBS Bank

    DBS Bank
    DBS Bank Singapore

    2 days ago

    Banking / Loans
    Description
    Job Purpose

    Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues

    Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

    Key Accountabilities
    • Perform call to delinquent customers and monitor repayments
    • Proactive in managing cases to resolve the NPLs and maximise recovery
    • Assess rescheduling/settlement requests
    • Adhere to Enterprise Singapore's loan monitoring and write-off requirements
    • Update system/database for reporting and tracking purposes

    Responsibilities
    • Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement
    • Be well-versed in own team process and functions
    • Manage a portfolio of delinquent cases and/or NPLs:
    • Get customers to settle overdues
    • Negotiate repayment terms with customers
    • Obtain approval for recall of loans, repayment plans, or write-off
    • Monitor repayment plans
    • Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral
    • Liaise with Enterprise Singapore on claim submission
    • Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc..
    • Update system/database

    Requirements
    • Diploma holder and above in any related field
    • Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered
    • Knowledge/experience in collection and/or customer service will be an advantage
    • Basic knowledge of banking and financial products
    • Proficient in Microsoft Office applications
    • Team player with good communication and interpersonal skills

    Apply Now

    We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

    Primary Location

    Singapore-DBS Asia Central

    Job

    Others

    Schedule

    Regular

    Job Type

    Full-time

    Job Posting

    Jan 19, 2026, 12:00:00 AM

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