Helpdesk Engineer - Singapore - Singtel

Singtel

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Helpdesk Engineer:

Date:15-Feb-2023

Location:
Singapore, Singapore

Company:
Singtel Group

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.

We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

In this role, you will be a member of a support unit within the Digitalisation and IT group that makes up of customer fronting and supporting officers (users).

The users, especially sales officers who serve customers in Singtel Exclusive Retailers shops, rely heavily on systems to deliver fast and quality service in this dynamic and challenging telecom environment.

As such, you will be playing an important role in ensuring that these IT components work efficiently and effectively for the users.

Job Scope for Dealer Helpdesk Engineer

This job will oversee the technical infrastructure to ensure a smooth and seamless sales operations in our Singtel Exclusive Retailer Shop (SERs).

The day to day responsibility encompass the following:

Installing and configuring computer hardware, software, systems, network, printers and scanners

Application Administrator Support

Password registration/ resets / removal of various systems
Maintenance of phone pricing plan and model into interfacing systems
Provide technical support across the various Singtel Exclusive Retailers
Oversee Dealer network infrastructure and systems functionality (e.g. opening of firewall, granting of network access, trouble shooting of network errors, routers)
Domain controller management (periodic backup of information) and oversee data backup and system security operations (e.g., user authorization, firewall rules housekeeping)
Responding in a timely manner to service issues and requests raised by various sales partners
Collaborate with internal IT staff and external vendors to assess, design, and implement the solution and new technologies as well as support end users on projects and system enhancements by understanding business users' requirements
Control costs and budgets regarding IT systems and Assets
Manage contracts with vendors and software licenses for McAfee and Microsoft

Requirements:

Diploma in Computer Science or IT related disciplines, and with at least 1 2 years relevant experience
CCNA certification will be an advantage
Basic knowledge in Android and iOS
Customeroriented with good communication and interpersonal skills
Ability to take stress and multitask
Analytical and organised, with the ability to plan and schedule
Team player who can also work independently
Keenness in maintaining awareness of new and emerging technologies

**We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.