Online Customer Specialist - Singapore - IIQAF

Description

We are seeking an enthusiastic and customer-oriented individual to join our team as an Online Customer Specialist.

As an Online Customer Specialist, you will be responsible for providing exceptional customer service and support to our online customers.

This is a fantastic opportunity for someone who is passionate about customer service and enjoys working in a fast-paced online environment.

Responsibilities

Respond to customer inquiries and provide support via email, live chat, and social media platformsAssist customers with order placement, product information, and general inquiriesTroubleshoot and resolve customer issues and complaints in a timely and efficient mannerProvide recommendations and assist customers in selecting products that best meet their needsMaintain accurate and detailed customer recordsCollaborate with other team members to ensure customer satisfactionProactively engage with customers to build rapport and enhance the overall customer experienceRequirements

High school diploma or equivalentProven customer service experience, preferably in an online environmentExcellent written and verbal communication skillsStrong problem-solving and decision-making abilitiesAbility to multitask and prioritize tasks effectivelyProficient in using online customer support platforms and toolsAbility to work independently as well as part of a team

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