Head Housekeeper - Singapore - Link Hotel Singapore Pte Ltd

Description

As the Housekeeping Supervisor, you will be responsible for overseeing all aspects of the housekeeping department to ensure cleanliness, orderliness, and aesthetic appeal in all areas of the establishment. Your primary goal will be to maintain high standards of cleanliness and presentation to provide guests with a comfortable and welcoming environment.

Key Responsibilities:

Staff Management:

• Recruit, hire, train, and supervise housekeeping staff.
• Schedule staff shifts to ensure adequate coverage and efficient operation.
• Conduct performance evaluations and provide feedback to employees.
• Implement disciplinary actions when necessary and maintain a positive working environment.
• Solve employee grievances.
• Ensure consistency within department.
• Management of all incoming and outgoing calls, where required.

Operations Management:

• Develop and implement cleaning procedures and protocols to maintain cleanliness standards.
• Monitor inventory of cleaning supplies and equipment and reorder as needed.
• Inspect rooms and public areas regularly to ensure cleanliness and compliance with standards.
• Coordinate with other departments, such as front desk and maintenance, to address guest requests and maintenance issues promptly.
• Manage storage areas.
• Conduct shift briefings to ensure hotel activities and operational requirements are known.

Quality Assurance:

• Conduct regular inspections to ensure that rooms and public areas meet quality standards.
• Address any deficiencies or issues identified during inspections.
• Implement corrective actions and follow up to ensure resolution.

Guest Satisfaction:

• Respond promptly to guest complaints or concerns related to housekeeping.
• Take appropriate measures to resolve issues and ensure guest satisfaction.
• Foster a guest-centric culture among housekeeping staff to prioritize guest needs and exceed expectations.
• Priorities arrival rooms
• Liaise with Front Office for guest and hotel requirements.
• To investigate complaints, take corrective actions, and follow through.

Budget Management:

• Develop and manage the department budget, including labor and operating expenses.
• Identify cost-saving opportunities and implement efficiency measures without compromising quality.
• Monitor expenses regularly and adjust operations as needed to stay within budgetary constraints.

Training and Development:

• Provide ongoing training and development opportunities for housekeeping staff.
• Keep abreast of industry trends and best practices in housekeeping.
• Share knowledge and skills with team members to improve performance and efficiency.

Qualifications:

• Minimum 2 years of experience relating to housekeeping management or a similar role, preferably in a 4* hotel.
• Strong leadership and communication skills.
• Excellent organizational and time-management abilities.
• Knowledge of cleaning techniques, equipment, and chemicals.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Attention to detail and a commitment to maintaining high standards of cleanliness.
• Familiarity with health and safety regulations.
• Ability to converse in English, Mandarin/Malay will be an advantage.
• Flexibility to work in shifts, including weekends and holidays, where required.
• Able to start work immediately or short notice period.