IT Service Desk - Singapore - RANDSTAD PTE. LIMITED

    RANDSTAD PTE. LIMITED
    RANDSTAD PTE. LIMITED Singapore

    3 weeks ago

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    Description
    Roles & Responsibilities

    To apply, It will be great if you could share your CV to Alternatively, you can apply at

    • Regional role with leadership responsibility
    • Permanent in-house role with an established company

    About the company

    Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

    About the job

    Your role involve:

    • Overseeing the day-to-day operations of the IT service desk team
    • Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
    • Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
    • Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
    • Set performance goals and KPIs for the team and ensure they are met.
    • Collaborate with other departments to resolve complex technical issues.
    • Identify training needs and provide ongoing training to helpdesk staff.
    • Continuously improve support processes to enhance efficiency and customer satisfaction.
    • Prepare reports and analyze data to identify trends and areas for improvement.
    • Act as the point of escalation for challenging customer issues.
    • Manage vendor relationships and oversee the procurement of helpdesk tools and software.

    Skills and experience required
    As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

    Legal law firm or Professional services inhouse industry background is required for this role.

    Whats on offer

    This is an excellent opportunity to join an established end user environment with regional exposure.

    To apply, It will be great if you could share your CV to Alternatively, you can apply at (EA: 94C3609/ R

    Tell employers what skills you have

    Vendor Relationships
    Leadership
    IT Helpdesk
    Ticketing
    Zendesk
    Service Desk
    SaaS
    Service Level Management
    Customer Satisfaction
    ITIL
    IT Management
    Professional Services
    1st and 2nd level Helpdesk
    Service Delivery