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- Diploma/Degree in Computer Science, Information Technology, or Electrical / Electronic Engineering;
- At least 3-5 years of experience in IT technical support with a focus in Windows Server Management / Administration, and Windows Operating System;
- Good understanding in network and security systems;
- Excellent troubleshooting skills to diagnose and resolve technical issues efficiently;
- Ability to support technical change management processes, collaborating with internal teams and stakeholders;
- Consistently adheres to standard operating procedures and corporate standards;
- Strong analytical skills to analyze and solve software problems effectively and the ability to work independently and collaboratively in a team environment;
- Willingness and availability to work on shifts;
- Excellent communication and interpersonal skills, and able to work well with cross organizational teams.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator;
- Familiarity with scripting languages (e.g., PowerShell) for automation and administration;
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Provide primary technical assistance and support to end-users for production application systems, ensuring prompt resolution of issues and minimizing downtime;
- Resolve software issues related to remote devices, servers, networks, and security systems to maintain system integrity and security;
- Maintain systems by performing routine checks, updates/patching, and configurations as required;
- Generate reports based on system performance and user requirements;
- Assist users with technical inquiries, troubleshoot problems, and escalate unresolved issues to higher levels of support or relevant teams;
- Support users with login issues, password resets, and access-related queries to ensure smooth and secure access to systems and resources;
- Collaborate effectively with internal teams and stakeholders to enhance system functionality and user experience;
- Proactively identify recurring issues and recommend improvements to prevent future problems and optimize system performance.
Technical Support Officer - Singapore - SCIENTE INTERNATIONAL PTE. LTD.

1 week ago

Description
Job Description
We are seeking an experienced Technical Support Officer to join our team in supporting the maintenance and implementation of systems within a large organization.
Mandatory Skill-set
Desired Skill-set
Responsibilities
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