ASE - Service Reliability Engineer - Singapore - Apple Inc.

Description

The Apple Services Engineering (ASE) team is one of the most exciting examples of Apple's long-held passion for combining art and technology.

These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books.

And they do it on a massive scale, meeting Apple's high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries.

These engineers build secure, end-to-end solutions.

They develop the custom software used to process all the creative work, the tools that providers use to deliver that media, all the server-side systems, and the APIs for many Apple services.

Thanks to Apple's unique integration of hardware, software, and services, engineers here partner to get behind a single unified vision.

That vision always includes a deep commitment to strengthening Apple's privacy policy, one of Apple's core values.

Although services are a bigger part of Apple's business than ever before, these teams remain small, nimble, and cross-functional, offering greater exposure to the array of opportunities here.

Key QualificationsAt least 5 years in a Site Reliability Engineering, DevOps or infrastructure focused roleExperience supporting internet-facing production services and distributed systemsProvide OnCall support to 1st level production support teamsProficient coding experience with Python or similar scripting languagesPassion for designing and building reliable systemsStrong sense of ownership and integrity demonstrated through clear communication and collaborationExperience in managing and scaling distributed systems in a public, private, or hybrid cloud environmentAutomation advocate - you truly believe in removing operation load with softwareUnderstanding of the Linux Operating System, standard networking protocols, and componentsHands-on experience managing large numbers of diverse systems with configuration management, infrastructure provisioning tools or software delivery platforms (such as Puppet, Ansible, Terraform and Spinnaker)Experience with deploying, supporting and monitoring new and existing services, platforms, and application stacksExcellent troubleshooting and problem solving skillsExperience with disaster recovery, and capacity planningExperience with containers and container orchestration platforms such as Docker and KubernetesExperience with monitoring tools such as Splunk, Grafana, and PrometheusExperience with PCI, ISO 27001, SOX compliant systems is a plusDemonstrated ability to deliver results on time with high qualityExcellent communication skills to work and collaborate with development teamsDescription

Support and lead cross functional projects across multiple services maintain services by measuring and monitoring availability, latency, and overall system health.

Develop, manage and support SRE tools and applications. Engage in improving the whole lifecycle of services from inception through deployment, operations, and refinement. Analyze logs and telemetry data by writing monitoring and automation code. Provide OnCall support to 1st level production support teams. Provide hands-on technical expertise during service impacting events. Collaborate with other engineers on code reviews, internal infrastructure improvements and process enhancements.

Operating at our scale, across multiple geographically dispersed data centers and servicing hundreds of millions of users presents unique challenges.

As an SRE at Apple, you'll need to solve these problems using data, teamwork, and your own expertise.

Will you join us in crafting solutions that do not yet exist?Education & ExperienceBS degree in computer science or equivalent field with 5+ years or MS degree with 3+ years experience, or equivalent.

Additional RequirementsApple is an Equal Opportunity Employer that is committed to inclusion and diversity.

We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

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