Senior Patient Service Associate - Singapore - SINGHEALTH POLYCLINICS

    SINGHEALTH POLYCLINICS
    SINGHEALTH POLYCLINICS Singapore

    1 month ago

    Default job background
    $40,000 - $60,000 per year Healthcare
    Description
    Roles & Responsibilities

    You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards. You will also assist to answer calls and provide one-stop information and assistance to callers when required. In addition, you will handle the feedbacks from patients and resolving service related incidents, as well as enquiries such as the rates of consultations and medical package. You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.

    Requirements:

    • Minimum GCE "N"/ "O" Level / NiTEC in any field
    • Relevant experience in call centre / nursing is an added advantage
    • Able to converse clearly and well
    • Able to work 5 days work week with alternate Saturdays
    Tell employers what skills you have

    Microsoft Office
    Microsoft Excel
    Advertising
    Data Analysis
    Customer Experience
    Healthcare
    Administrative Support
    Team Player
    Customer Service
    Scheduling
    Appointment Scheduling