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- Helping customers with difficulties
- Fulfilling sales obligations
- Reporting on the profit of the retail store and whether it is reaching financial goals
- Scheduling employees to cover all hours of operation without scheduling overtime unless it is completely necessary
- Communicating with customers, staff, the company, senior employees, employees at other stores, etc. in person, over the phone, and by email
- Ordering stock and making sure items are on the shelves and displayed attractively
- Conducting inventory and investigating possible causes for discrepancies
- Participating in the hiring process for new employees including interviewing, recommending the best candidates, suggesting starting pay rates, and training new employees
- Resolving conflicts between staff members as well as between staff and customers
- Complying with regulations on store operations
- Monitoring staff behaviour, attitude, and presentation to make sure they are a positive reflection of the retail store's values
- Sharing product knowledge with customers and with store's team members
- Delegating tasks to staff such as cleaning, stocking, customer support, or working the cash register
- Calling existing customers and large account holders to encourage continuing sales
- Inspiring the team to do their best by being a role model and an authoritative example of their possible future with the company
Retail Supervisor - Singapore - GOLDWIN BIZHUB PTE. LTD.
Description
Roles & ResponsibilitiesRetail Store Manager Job Purpose:
Managing employees at a physical store location. Increasing sales by communicating with clients and account holders. Maximising the efficiency of the store's operation.
Retail Store Manager Job Duties:
Retail Store Manager Skills and Qualifications:
Management, Leadership, Sales, Positive Attitude, Delegating, Scheduling, Interviewing, Hiring, Training, Risk Assessment, Quality Control, Finance, Product Knowledge, Customer Service, Regulations, Reporting, Inventory, Communication
Tell employers what skills you haveProduct Knowledge
Coaching
Store Operations
Leadership
Quality Control
Risk Assessment
Data Analysis
Autonomy
Customer Support
Inventory
Retail Sales
Administration
Merchandising
Customer Service
Scheduling