T Support Analys - Singapore - Luxoft

Verified Company

2 weeks ago

Wei Jie

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Wei Jie

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Project Description**:

You will be working in the Cyber and Information Security Services Operations Team to provide global support of the Identity and Access Management Services which spans across all business areas, leverages a diverse set of mission-critical platforms, and provides significant opportunities to gain valuable experience in some of the latest technology platforms, and to support the team in the deployment and management of the environment.


  • Do you thrive on complex problems in mission critical infrastructure? Are you logical, structured, and analytical in your thinking? Are you able to deliver operational, process and service improvements?
  • Are you an expert when it comes to platforms like Broadcom SiteMinder, PKI/Certificates, OTP, Mobile Based Authentications LDAP, and other corefoundational technology platforms? Do you have proven ability to solve complex issues, covering both technical and business needs?
  • We are looking for an experienced IT Support Analyst to join our production support organization.

In this role you will:
- leverage automation and development technologies to execute operational stability and maintenance tasks
- transfer technical requirements into business solutions that are integrated into a heterogeneous and highly automated infrastructure
- handle complex issues and problem management
- support Project delivery and other service change management activities


Must have

  • You have 8+ years of technical experience with IDAM operations and automation to include:
  • comprehensive knowledge of resilience and recovery strategies in complex organizations
- solid understanding of disaster recovery methodologies and business continuity principles
- strong experience of ITIL incident and problem management
- deep understanding/ working experience of any of the following Critical Infrastructure Platforms/technologies: Identity and Access management products like Broadcom SiteMinder/Layer 7/Strong Authentication, PKI/Certificates, OTP, Mobile Based Authentications
- experience / understanding of DevOps and related tools mainly on Azure, PKI and Certificate management, OAuth, SAML/ TLS concepts
- comfortable working on a Linux environment (Red Hat Linux 8 / Solaris 10)
- strong understanding of System Centre Operations Manager & SPLUNK Monitoring solutions
- strong communication skills in English are essential to liaise with senior management, stakeholders and team members

Nice to have

C1 Advanced



Relocation package:

If needed, we can help you with relocation process.

Vacancy Specialization

Technical Support (SL3)

Ref Number


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