Senior / Desktop Support Engineer - Singapore - Jobline Resources Pte Ltd
Description
Responsibilities:
- Provide excellent customer service
- Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
- Support on desktops, notebooks, printers, scanners hardware components.
- Provides support for queries, escalation, problem determination, resolution and MAC move, add and change.
- Printer Maintenance.
- Take on and resolve complex calls or tasks the other engineers could not resolve.
- Responsible to lead the team effectively and able to work independently.
- Responsible to provide excellent support and timely service.
- Experience with iMac/Macbook will be an added advantage.
Skill set:
- Hardware Skill
- Desktop, Laptop, Printer and Scanner
- Windows OS (Must know Windows 7/10)
Requirements:
- At least a Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma.
- Good attitude.
- Strong problemsolving skills.
- Excellent clientfacing skills.
- Professional presence and excellent communication skills.
- Min. 1 year of relevant working experience.
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