Customer Support Officer - Singapore - EVO OUTSOURCING SOLUTIONS PTE. LTD.

Description

Roles & Responsibilities

Responsibilities

· Attend to enquiries and requests via calls and live chat in a professional and prompt manner;

· Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;

· Ensure effective and timely follow-up as promised to customers;

· Manage customer complaints and feedback with a good closure;

· Perform additional or overtime duties during operational exigencies when required; and

· Assist with ad-hoc initiatives/projects as delegated by Management.

·

Skills/Requirement

· Diploma/ Degree holder from recognized institution;

· Applicant along with 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;

· Comfortable conversing with customers from all walks of life;

· Ability to communicate via online chat in a professional manner;

· A team player with good writing, interpersonal and communication skills;

· An individual who possesses a pleasant and cheerful disposition; and

· Relevant insurance certification will be an advantage.

Tell employers what skills you have

Customer Relationship
Virtual Assistant
Process Improvement
Customer Interaction
Quality Assurance
Customer Relationship Management CRM
Relationship Management
Problem Solving
Voice Services
Service Desk
Writing
Communication Skills
Customer Satisfaction
Team Player
Disposition
Customer Service Experience
Call Center