- Order Processing:Receive and review customer orders submitted via various channels (e.g., online, email, phone).
Verify order accuracy, including product details, pricing, and shipping information.
Enter orders into the system accurately and promptly, ensuring adherence to established procedures.
Coordinate with sales, warehouse, and logistics teams to resolve any order discrepancies or issues. - Inventory Management:Monitor inventory levels and stock availability to fulfill customer orders in a timely manner.
Assist in maintaining accurate inventory records and conducting regular stock counts or audits.
Communicate with suppliers or vendors to replenish stock and ensure adequate inventory levels.
Collaborate with the procurement team to forecast demand and manage inventory replenishment processes. - Order Fulfillment:Prepare and pack orders for shipment, ensuring items are correctly labeled and packaged securely.
Coordinate with shipping carriers to arrange pickups and track shipments to ensure on-time delivery.
Generate shipping labels, packing slips, and other necessary documentation for outgoing orders.
Resolve any shipping issues or delivery delays, communicating proactively with customers as needed. - Customer Service:Serve as a point of contact for customer inquiries regarding order status, shipping updates, and product availability.
Provide timely and professional responses to customer inquiries via email, phone, or online chat.
Address customer concerns or complaints regarding order fulfillment promptly and effectively.
Work collaboratively with the customer service team to ensure a positive customer experience. - Process Improvement:Identify opportunities to streamline and improve order processing and fulfillment workflows.
Collaborate with cross-functional teams to implement process enhancements and efficiency improvements.
Provide feedback and suggestions for system enhancements or automation to enhance order fulfillment processes. - High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in order processing, fulfillment, or customer service roles preferred.
- Proficiency in computer applications, including order management systems and Microsoft Office Suite.
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.
- Willingness to learn and contribute to process improvement
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Fulfilment Assistant
1 week ago
HOUSE OF 28 PTE. LTD. Singapore**House of 28 retails fashion, beauty and homeware products under its many retail umbrellas, including SocietyA, Off-Season and individual brand flagship stores. We are looking for a dynamic team-member to join our operations & fulfilment team.** · - Process orders including prin ...
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MOSSAD SERVICES PTE. LTD. Singapore**Job Responsibilities**: · **Operational role in assisting daily shipments & deliveries, local and overseas.**: · - Assist the team in fulfilment functions and general office administrative functions · - Assist receiving and arrange dispatch of goods & services · - Coordinate jo ...
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Fulfilment Assistant
3 days ago
ZTO ASIA PTE. LTD. SingaporeZTO Singapore provides a one stop solution to the e-commerce logistics industry. As veterans in the last mile logistic sector with hands-on experience of more than 10 years, we offer high-quality service capabilities such as line-haul, last-mile, express delivery, in-city deliver ...
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Fulfilment Assistant
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ZTO ASIA PTE. LTD. SingaporeZTO Singapore provides a one stop solution to the e-commerce logistics industry. As veterans in the last mile logistic sector with hands-on experience of more than 10 years, we offer high-quality service capabilities such as line-haul, last-mile, express delivery, in-city deliver ...
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Order Fulfilment Assistant
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TEAMLINK MARKETING PTE LTD SingaporeThe Order Fulfilment Assistant is responsible for providing assistance in the order fulfilment process, which includes handling point of sales inquiries, order processing, shipment and delivery of orders to the customer. He/She is also responsible for communicating with customers ...
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MY SCENT PTE. LTD. SingaporeWe are a MAISON, the first collaborative creative perfumery house for the luxury-lifestyle generation, who want to stand out from everyday scents with sustainable haute couture natural ingredients.We are currently seeking an Order Fulfilment Assistant to support the Order Fulfilm ...
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RJ GLOBAL HOLDINGS PTE. LTD. Singapore**Responsibilities**: · - Handl full spectrum of outlets order processing and ensure order submitted are in tag · - Work losely with 3PL on order fulfilment & delivery schedule planning · - Attend to outlets' enquiry about the order amendment and delivery status · - Invoices chec ...
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Order Fulfilment Assistant
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ALAGAS NETWORK PTE. LTD. SingaporeRoles & Responsibilities · We are seeking a detail-oriented and motivated Order Fulfillment Assistant to join our team. The Order Fulfillment Assistant will be responsible for processing customer orders, ensuring accurate and timely order fulfillment, and providing excellent cust ...
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One Atoms Global Pte. Ltd. Singapore Full timePerm / Flexi / Temp / Part Time · Main Activities: · Responsible for the process of inventory and order management · Process inventory accuracy and maintenance of goods · Responsible of inbound/outbound and pick/pack · Other warehousing tasks as assigned by the team leaders and/o ...
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Ecommerce Fulfilment Assistant
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Lovingly Signed Pte. Ltd. Singapore Full timeLovingly Signed was born out of a desire to revolutionise the gifting market in Asia. Realising that it was virtually impossible to get beautiful personalised baby gifts in Singapore, we decided to shake things up a bit and Lovingly Signed was born. Today we are more than just gi ...
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Order Fulfilment Assistant
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IJOOZ AI PTE. LTD. SingaporeRoles & ResponsibilitiesLocation: 513 YISHUN INDUSTRIAL PARK A 768736 · Fun and friendly working environment · Career development and growth opportunity · With AWS · Medical benefits · Other Employee Benefits · Walking distance from Canberra MRT/ close proximity to Yishun MRT · W ...
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Order Fulfilment Assistant
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Order Fulfilment Assistant
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One Atoms Pte. Ltd. Singapore Full timeMain Activities: · Responsible for the process of inventory and order management. · Process inventory accuracy and maintenance of goods. · Responsible of inbound/outbound and pick/pack. · Other warehousing tasks as assigned by the team leaders and/or management. · Qualifications ...
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Order Fulfilment Assistant
4 days ago
ONE ATOMS PTE. LTD. Singapur, SingaporeRoles & Responsibilities · Main Activities: · Responsible for the process of inventory and order management. · Process inventory accuracy and maintenance of goods. · Responsible of inbound/outbound and pick/pack. · Other warehousing tasks as assigned by the team leaders and/or ma ...
Order Fulfilment Assistant - Singapore - IMIN TECHNOLOGY PTE. LTD.
1 week ago
Description
Roles & ResponsibilitiesRequirements:
Ability to Multitask
Microsoft Office
Dispatching
Labels
Customer Experience
Process Improvement
Interpersonal Skills
Inventory
Procurement
Attention to Detail
Audits
Customer Satisfaction
Customer Service
Pricing
Shipping