Application Support Analyst - Singapore - GMP Group

GMP Group

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Responsibilities:

Responsible for production system integrity and production system readiness of systems under the Digital Platform System team
Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems
Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request
Propose improvement for systems based on identified process gaps
Standardize processes through developing implementation, integration, and documentation in accordance to set standards
Identify and propose suitable processes for automation and implementation.
Highlight and escalates risk issues to relevant parties in a timely manner
Participate in system restoration for Disaster Recovery exercises
Coordinate regular meetings for issues resolution with developers
Perform other duties as and when assigned

Job Requirements:

Diploma / Degree in Computer Science or Information Technology
Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution
Possess handson experience in supporting Workflow and Automation systems
Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
Has functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management)
Possess good understanding and competency in scripting (such as DOS, UNIX or VBA)
Possess selfmotivated and driven work ethnic to ensure high quality work in a timely manner
Possess collaborative team player working style with demonstration of presentable interpersonal skills
Excellent communication, interpersonal and presentation skills
Demonstrate a strong sense of accountability and ownership of results
Demonstrate sound judgment in reviewing problems and making recommendations / decisions

GMP Technologies (S)

Pte Ltd | EA License: 11C3793 | EA Personnel: Law Yi Fang |

Registration No:
R1113115