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- Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team
- Work with customers in answering their queries and providing them with the necessary support.
- Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.
- Maintain a high-quality service standard that falls in line with the company's customer experience strategy
- Maintain a high-quality service standard that falls in line with the company's customer experience strategy
- Data Entry and Management
- Reputation Monitoring
- Social Media Moderation
- Internal and External Liaison
- Customer Support
- Tech Support
- Conflict Management
- Good communication skills in English
Customer Experience Officer - Singapur, Singapore - PRISM+
Description
Requirements