Sales Specialist, Webex Customer Experience Apjc - Singapore - Cisco Systems

Cisco Systems

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Why You'll Love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.

You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities.

Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for driving Cisco's success in the Customer Engagement space by implementing successful strategies to capture aggressive growth in the Contact Centre and Communications Platform-as-a-Service (CPaaS) market.

Cisco's Webex Customer Engagement offering is one of the most exciting market spaces, where the growth of smart phone usage and mobile and digital messaging has driven profound changes in customer behaviour, forcing organisations and businesses to transform customer engagement and communication faster and more efficiently.

As a Customer Engagement Expert, your deep knowledge and thought leadership will be leveraged to assist the wider Cisco sales teams to build trust and capture market share across both Cisco's CPaaS and Contact Centre solutions.

You will be expected to have significant CCaaS and CPaaS domain skills and experience with a proven record of leading a strategic, solutions sale.

Overlay sales and management within a channel-led and direct go-to-market business model is required.

Specific knowledge and experience in successfully positioning and selling to business decision makers, together with a strong network at the senior executive level is a must.

Ultimately this role will be measured on revenue growth and market share.

Who You Are
You have demonstrated experience/capability in selling and consulting to Customer Experience executives. You will maintain an active day to day hands-on approach with both team, partners and customers. You love what you do and are passionate about technology enabling friction-less customer experiences and customer journeys.

You have core experiences in the following areas:

Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre and Experience Management
Deep understanding of CPaaS, cloud contact centres, SaaS based technologies and architectures including adjacent technologies including Workforce and Quality Management and AI.

Who You'll Work With
In this role, you will work across the following teams to help solve our customers' most complex business problems.

Global Contact Centre Sales Acceleration team and leadership
Collaboration Product Sales Specialists and Solution Architects
Account Management Teams
Channel Partners and thirdparty Contact Centre Solution Partners
Product Management across Cisco's Global Contact Centre Business Unit

Why Cisco?
WeAreCisco.

We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists.

Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.

Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Man