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- Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities
- Assist to maintain effective booking processes and follow through guest bookings
- Deliver an exceptional customer experience at the point of booking with both telephone and email reservations
- Assist in handling reservation sales and guest requests in a professional and efficient manner
- Has a passion for customer sales
- Preferably has experience working in reservation and with relevant hospitality background
- Loves interacting with guests
- Has strong interpersonal skills and communication skills
- Enjoys working as part of a team
- Has a can-do attitude
- Is a self-starter
- Enjoys crafting best-fit solutions for guests
Booking Executive - Singapore - SHANGRI-LA HOTEL LIMITED
Description
Roles & ResponsibilitiesAs a Reservation Executive, We Rely On You To
We Are Looking For Someone Who
Front Office
Upselling
Microsoft Office
Microsoft Excel
Secondary Education
Customer Experience
Interpersonal Skills
Hospitality Industry
Hospitality Management
Selling
Opera
Communication Skills
Customer Satisfaction
Shipping
Able To Work Independently
Hospitality