Operations Executive - Singapore - VEGA ORIENT LINE PTE. LTD.

Description

Roles & Responsibilities

Primary Objective(s) of Position

• Responsible for managing customer service operations, handling requests for quotation (RFQ), procurement of all SEA freight related services, and overseeing regional SOC container management in alignment with specified requirements.

Duties & Responsibilities

Customer Services, RFQ, Tender, Trade, Sales Support

• Attend to all customers enquiries, disputes cases via email or phone calls
• Preparation, maintenance and review of proposals, procedures, tenders, and service agreements with customers
• Procuring freight with shipping lines, freight forwarders & all other vendors
• Source and negotiate for competitive price-structure
• MRG approval on S.E.A shipments routing to all SOC Network agencies
• Analysis of trade-lane & pricing

Inventory Management

• Track, update and analyze equipment turnaround time/idle time/repair time and implement/enforce measures for improvement
• Prepare container inventory report on daily basis
• Liaising with various parties on purchasing, disposing, leasing of containers
• Assessing container repair charges, collection, detention & demurrage
• Oversee Container seal and DG sticker management

Sea Shipment Coordination & Documentation Support

• Liaising with Customers, Vendors & Overseas partners
• Preparation of full set shipping documentation for all SEA freight shipments (eg. FCL, LCL, Breakbulk, RORO & Chartering) & local handling services services.
• Execution of documents via SAP system,
• Ensure accurate & timely execution of documentation, custom manifest and invoicing to related parties within KPI
• Maintain proper and efficient e-filing system of all documents for easy and systematic retrieval

Full set payment requisition

• Ensure accurate & timely execution of invoicing to related parties within KPI,
• Keeping track of all payment's invoices, reconciling processed work by verifying entries and arrange for payment requisition accurately & timely within credit period.

Transportation arrangement

• Monitoring delivery & collection to meet the schedule for all services provided

Miscellaneous

• Keep track of all quotation/tariff as well for payment's invoices, reconciling processed work by verifying entries accurately & timely
• Coordination with all vendor & warehouse operations for loading/unloading related arrangement (if any)
• Any ad hoc tasks as assigned from management

Person Specifications

• Possess at least a Diploma in logistics/supply chain management
• At least 2 years of relevant experience
• Customer service orientated
• Knowledge & experience in container maintenance & repair
• Familiarity in SAP Transport module
• Experience in dealing with NVOCC Sea Freight Process Flow, Breabulk, RORO & Chartering services.
• Good verbal and written communication skill will be advantage

Tell employers what skills you have

Microsoft Excel
Customer Service Operations
Inventory
Ocean Freight
Purchasing
Invoicing
Freight Forwarding
Routing
Procurement
Inventory Management
Freight Transportation
Air Freight
SAP
Freight
Transportation
Sea Freight
Customer Service
Requisition
Shipping
Customer Services