Data Plant - Singapore - SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Singapore

1 week ago

Description

Roles & Responsibilities

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Data Plant / Trading Support Applications Service Desk to support our client in Singapore which is a top global investment bank.

Responsibilities:

Provide day-to-day application support which includes answering user queries, investigating issues, monitoring applications, reviewing, and planning of system changes and server upgrades.
Interact closely with regional and global business users and other groups in Technology to ensure issues are addressed and communicated in a timely manner.
Drive the incident management process to ensure timely update to business, get the right people for root cause investigation, troubleshoot production issues to identify root causes and track issues to their completion.
Work closely with developers and business analysts who are not in the region to plan system rollout and application updates, provide feedback on production system performance, and investigate production problems and identify solutions.

Requirements:

Resilience – must be resilient and confident working in a high-pressure Front Office trading environment
Good understanding of ITIL methodology (ITIL certifications foundation or above preferred)
Strong knowledge of UNIX (Linux) and scripting languages like Shell, Perl, and python with experience on automation works.
Good knowledge of Databases (like MS SQL Server, Oracle, Sybase etc.) and Messaging Middleware (MQ, Apache Kafka)
Good verbal and communication skills are necessary, able to work with development and support teams across different regions
A good team player but also able to work independently with strong problem-solving skills and work well in matrix management environments.
Expertise in ITRS Monitoring tool, creating new alerts, creating dashboards would be ideal.

Required business expertise would include:

Product knowledge – Distributed Reporting data framework , Equities trades/order/executions life cycle

Preferred having knowledge:

Scripting languages: Unix Shell, Python
FIX protocol
KDB
Splunk / AppDynamics

Tell employers what skills you have

Perl
Front Office
Sybase
Rollout
Unix shell
Unix
Appdynamics
Protocol
Gold
Middleware
Service Desk
Application Support
SQL Server
Apache Kafka
scripting languages
ITIL
Unified Communications
Incident Management
Equities

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