Salesforce Engagement Lead - Singapore - RAID MAC TECHNOLOGIES PTE. LTD.
Description
***This role presents a fantastic opportunity to lead a team and to engage with clients who are looking to transform their business We are passionate about bringing an omni-channel customer experience to life for our clients and you will play an integral role in the evolution of their business through Salesforce cross-cloud solutions, as well as non-Salesforce solutions.
We partner with business partners and with clients to help them accelerate business value and return on investment from their investment with Salesforce and alongside a formidable team, you will strategize, implement and manage best-in-class Martech roadmaps.
A SF Engagement Lead must be focused on nurturing these relationships, identify their clients' needs and bring the right solutions to achieve mutual satisfaction.
You and your team will be responsible for setting customers up for success from the very beginning of their engagement, orchestrating and program-managing the success plan in each phase of the customer lifecycle thereafter.
The goal is to contribute in sustaining and growing our business to achieve long-term success.**_Responsibilities & Accountabilities:
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- Educate and consult to show how to leverage Salesforce and nonSalesforce digital solutions, best practices to drive effective marketing technology initiatives
- Build strategic engagement partnerships through understanding clients' annual business and marketing objectives; and help translate them into marketing / digital outcomes with specific metrics/KPIs
- Help influence decisions with datadriven insights & successbased case studies
- Strengthen relationships, act as a trusted advisor and win with proactivity e.g. finding creative solutions to the newest, toughest challenges that clients are facing, and being the enabler between the client and the technical team(s).
- Business development; drive lead generation, RFP's through networking, referrals or any other channels that would fit the purpose.
- Lead your team to:
- Optimise and analyse digital programs using internal tools and dashboards to maximise ROI and make strategic recommendations to your clients to ensure their objectives are met.
- Identify upsell or cross sell opportunities across the book of business to drive incremental revenue and growth
- Collaborate with crossfunctional teams to ensure best in class client experience
- Manage contracts & renewals, assist Sales Finance with payables and collections
- Mentor new team members as our organisation grows
- Build relationships with business partners as Salesforce, find collaborative ways to grow business through these relations and use these partnerships to grow / upscale the team.
- **- 10 years of relevant working experience in Digital Marketing, Salesforce Consultancy, Customer Success Management or Account Management
- Demonstrated digital transformation experience with indepth enterprise & industry knowledge to advise clients' digital roadmap, strategy & priorities and how it maps to business objectives
- Demonstrated ability to create, develop, and enhance client relationships
- Proven track record translating marketing objectives into results. Demonstrated experience effectively optimizing marketing campaigns & initiatives by analyzing performance and recommending adjustments to key performance drivers.
- Experience and knowledge of customer lifecycle in digital transformation and critical solutions. Know what it takes to scope, implement, embrace and operate these solutions optimally.
- Judgement: ability to find opportunities and issues before they happen, with the big picture in mind, generate practical solutions and adjust approach when implementing.
- Drive: Generate positive energy and provide clarity with the (virtual) team by setting clear goals and responsibilities, program and guiding them through challenging situations.
- Influence: Genuine curiosity and ability to connect with others viewpoints. Communicate ideas effectively to engage others, and get diverse audiences onside and working toward a common goal.
- Excellent communication and presentation skills, attention to detail, and a bias for proactively resolving issues
- Ability to multitask, manage a wide portfolio of clients and juggle multiple projects at once
