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- Greet and meet people coming into The SKILT Centre and direct them to appropriate areas
- Efficient handling of call inquiries and providing general information of services in The SKILT centre
- Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
- Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
- Generate and calculate invoice, record, collect payment, and issuance of receipts on time
- Handle changes in billing, refunds, and credits.
- Handle closing, settlement, and payment collection
- Provide cross-coverage of other Service Relations Officer who may be on leave.
- Support operation functions as and when needed
- Monitor general hygiene and cleanliness of The SKILT Centre
- Any other ad-hoc duties assigned by the management
- Fresh diploma holders/work pass holders are welcome
- GCE 'O' Level or equivalent with 2 years' working experience in administration, customer service and/or receptionist role
- Good interpersonal and communication skills
- Able to speak mandarin to mandarin speaking parents
- Positive working attitude and customer centric mindset
- Customer service mindset
- Meticulous and organised with attention to detail
- Ability to work independently and as a team.
- Enjoy working in fast-paced environment
- Proficient in MS Office
- Hard working and keen to learn
- Must be willing to commit to work on Saturdays
- Medical & Medical insurance
- Professional Development
- AWS and Variable Bonus
Service Relations Officer - Singapore - KIDS MEDICAL SPECIALISTS PTE. LTD.
KIDS MEDICAL SPECIALISTS PTE. LTD.
Singapore
3 weeks ago
Description
Roles & ResponsibilitiesThe SKILT Centre – the SpecialKids Intervention, Learning and Therapy Centre established in collaboration with SpecialKids Child Health & Development Clinic, provides a holistic series of programmes that target individuals aged 2 and upwards, through teenage years.
Role
As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.
Role & Responsibilities
Requirement
Day Time
Monday
Tuesday - Saturday
Location
Bukit Timah - Crown Centre
Benefits
Product Knowledge
Ability to Multitask
Referrals
Ability To Work Independently
Arranging
Composition
Sales Effectiveness
Administration
Channel
MS Office
Attention to Detail
Communication Skills
Facility Maintenance
Customer Service
Scheduling
Shipping
Customer Relations