Healthcare Call Center Agent - Singapore - INTERNATIONAL EYE CATARACT RETINA CENTRE PTE. LTD.
1 month ago
Description
Roles & ResponsibilitiesResponsibilities
· Perform reception and general admin duties
· Perform inbound and outbound calls
· Schedule patients for outpatient appointments and surgeries
· Manage and resolve patient complaints and enquiries
· Identify and escalate issues to supervisors
· Work with colleagues to resolve patient issues
· Provide produce and service information to patients
· Document all call information according to standard operating procedures
· Follow up patient calls and emails where necessary
· Other duties as assigned
Salary will be commensurate with experience and qualifications
Requirements
• Completed "N" levels / "O" levels / "A" levels / NITEC or higher / Diploma or higher
• Computer-literate
• Strong communication and interpersonal skills
• Pleasant personality
• Able to work independently as well as in a team
• Self-motivated, results-driven
• Working days: 5.5 days
Interested applicants, please submit your resume to:
We regret that only shortlisted applicants will be notified.
Tell employers what skills you haveCustomer Service Skills
Coaching
Interpersonal Skills
Information Technology
Project Management
Customer Satisfaction
Statistics
Microsoft Word
Customer Service
Scheduling
Able To Work Independently
Customer Service Experience
Call Center