Customer Service Officer - Singapore - ITCAN Pte Ltd

ITCAN Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Job Responsibilities:

Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information
Overtime is required based on the work load.

Job Requirements

Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.
Possess a positive mindset with a "CAN-DO" attitude a and passion to deliver quality customer service.
Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.
Good analytical skills; passion for working and is good in working with numbers.
Resourceful, proactive, resultsdriven, attentive to details and a good team player who likes to work in a fastpaced changing environment.
Passion for working, responsible and with good working attitude.
Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Working Time:
Open for normal working hours too.

(Morning / Afternoon Shifts): Earliest is 7:00 AM and (Afternoon shift 12PM /1PM /2 PM) -9.5 Hrs (including 1 Hr break).

Location:
Alexandra Road.

Benefits:
Salary + CPF + 2 Months Performance Bonus(Sub. to client approval) + 14 Days AL + 14 Days ML.

Budget capped max/ up to $4000(including allowances)

Job Type:
Contract

Contract length: 12 months

Pay:
$3, $4,000.00 per month

Benefits: