- Lead a Data Centre team to operate and maintain our critical DC infrastructure and facilities, and ensure 100% availability of services
- Comply with all SLAs, including legal, budget and audit requirements
- Manage stakeholders and achieve corporate KPIs including Sustainability award, Green Mark certification, etc
- Lead a DC team to operate, maintain, ensure 100% availability of all critical facilities and associated equipment (ie M&E, fire safety, plumbing, ACMV, security)
- Comply with agreed SLAs, legal, budget, audit requirements
- Plan and recommend work plans, including resource efficiency, preventive maintenance programs, sustainability framework, to ensure they are equipped to deliver short and mid-term objectives in the most cost effective and simplified manner
- Manage other stakeholders to implement the approved strategies in a timely and proper manner
- Develop and review DC operating policies, SOPs and Emergency Operating Procedures; Implement service improvement programs
- Manage all onsite operational incidents and major issues; Lead incident investigations and change management processes, and minimise impact to customers' services including any change management activities
- Prepare and present periodic reports for management reviews and meetings
- Carry out vendor evaluations; review and recommend budget plans in compliance with procurement policy for replacement parts, equipment, etc
- Review and advocate safe work procedures, risk management practices, and adhere with safety laws and regulations
- Lead all FM/ DC-related certifications, ensure compliance by internal and external customers
- Ensure satisfactory customer experiences at all times, including project planning, design and implementation
- An appropriate qualification in Engineering, with at least 15 years of relevant experiences in a 24x7 critical infrastructure/ DC/ telco environment
- Demonstrated experiences in managing and mentoring a team of Engineers/ Specialists to achieve strategic and operational goals
- Possesses relevant DC and/or FM related certifications, such as CDCP, CDCS
- Familiar with certifications standards, such as LEED Gold, ISO 20000 / 22301 / 27001, TIA 942, Uptime Institute Tier III, Green Mark, etc
- Hands-on experiences and knowledge in M&E and building related systems, eg CRAU, chillers, PDU, UPS, Switch Gears Ops, DX cooling, Network structure cabling, Security
- Lead major DC activities during non-office hours where appropriate
- Proven stakeholder/ vendor management skills and collaboration abilities with cross functional teams
- Proficient with MS Office tools
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Data Centre Facilities Manager - Singapur, Singapore - StarHub
Description
Job Description
Purpose:
Responsibilities
Qualifications
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