Client Service Manager - Singapore - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

Description

Roles & Responsibilities

Job Description

• Efficiently deliver high-quality service to clients in Private Banking as a Client Service Manager (CSM).

• Foster a seamless collaboration between Front Office teams and support functions.

• Ensure adherence to anti-money laundering procedures and identify any suspicious activities promptly to safeguard the bank against risks.

• Comply with regulations, policies, and guidelines to mitigate potential risks such as credit, legal issues, and money laundering during client onboarding.

Business Focus

• Collaborate with teams to strengthen control measures within the Front Office.

Roles and Duties

• Provide comprehensive support to TL / CAs for various banking and investment transactions for Private Banking clients.

• Handle client queries, transactional activities, and operational tasks efficiently.

• Assist in preparing sales documentation, credit applications, and customer correspondence.

• Address customer service issues, report complaints, and ensure compliance with internal standards.

People & Talent

• Lead by example, nurture the right culture, and enhance team skills and capacities.

Risk Management

• Identify, assess, and mitigate risks associated with Relationship Managers' activities.

Regulatory & Business Conduct

• Uphold ethical standards and ensure compliance with laws and regulations within the banking sector.

• Lead efforts towards achieving the bank's Conduct Principles and ensuring fair outcomes for all stakeholders.

Key Stakeholders

• Market Heads, Relationship Managers, Team Leaders, and various support functions.

Other Responsibilities

• Promote the bank's brand values and embed them within Private Banking.

• Execute assigned tasks in line with policies and procedures.

Our Ideal Candidate

• Understanding of financial products and services.
• Experience supporting Relationship Managers within private banking.
• CACs 1 & 2 Qualification.

Role-Specific Technical Competencies

• Demonstrate leadership qualities, problem-solving skills, and experience in client services and wealth management.

About Standard Chartered

We are a global bank with a strong impact, committed to creating positive changes for our clients and communities. Join us in a challenging yet rewarding environment where growth and improvement are key. If you seek a purposeful career in a bank that values diversity and inclusion, we look forward to connecting with you.

Our core values and behaviours include acting with integrity, pursuing continuous improvement, and fostering a collaborative environment for long-term success.

What we offer

Implementing our Fair Pay Charter, we provide competitive salary and benefits to support your overall well-being.

• Core benefits for retirement and insurance, alongside flexible options in some locations.

• Generous time-off provisions, inclusive of annual leave and sabbatical opportunities.

• Flexible working arrangements and comprehensive well-being support.

• Continuous learning culture and an inclusive work environment promoting diversity.

Recruitment Assessments

Some roles may require assessments to assess suitability. Invitations for assessments indicate progression in our recruitment process.

Visit our careers website for more details on available opportunities.

Highlight Your Skills

Wealth Management
Creative Problem Solving
Front Office
Transaction Processing
Relationship Management Skills
Leadership
Role Modeling
Business Control
Anti Money Laundering
Client Services
Private Banking
Risk Management
Financial Products
Banking
Operational Risk
Team Leader
Customer Service
KYC