Application Specialist - Singapore - Applied Value Technologies

Applied Value Technologies

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Salary:3,500 - 5,250 S$ /mo DOE + up to 10% annual performance bonus

Status:
Full-Time

Office:
Hybrid

About the Role
Applied Value Technologies is seeking a Triage Specialist to assist in the delivery of our mission

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Enterprise Products team is uniquely positioned to propel this work to the next level as the customer's needs act as the guiding compass, not the technology's limitations

About you
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We are looking for someone to:_

Provide efficient support on product and integration issues that do not require code changes
Develop test cases and scenarios in order to pinpoint the root cause of product bugs
Follow detailed processes and workflows to provide world class support to engineering teams
Efficiently and effectively execute SOPs and develop and maintain the knowledge base
Rapidly diagnose, investigate and resolve or troubleshoot issues and refine into clear and concise communication and documentation
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on the ground engagement quality with crossfunctional partners
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams (bug reporter can range from a peer to a VP)

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We want someone who is:_

An excellent communicator (verbal and written) and facilitator with exceptional interpersonal skills
A quick learner who is adaptable and excited to learn new products, processes, concepts, skills, and naturally curious
Highly motivated with the ability to thrive in a fastpaced and demanding teamoriented environment

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Some stuff you need:_

12 years' experience with Linux (shell commands, reviewing logs, running scripts, etc.)
Handson experience following standard operating procedures to execute troubleshooting steps
Ability to work weekends and oncall as required
Knowledge of technology in general and curiosity to learn
Fluency in English, both written and verbal required

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Other stuff you should have:_