Front Office Supervisor - Singapore - LINK HOTELS INTERNATIONAL PTE. LTD.

Description

Job Description

• Responsible for the day-to-day operation of the entire hotel and the welfare of the guests. Based in the lobby, they will at all times be visible, approachable and expected to act and make decisions on matters which concern the well-being of the guests.
• Handles guest complaints if they have not been dealt with by team members and provide a rapid solution.
• Guest Satisfaction, to ensure guests have a smooth running stay at the hotel.
• Work closely with all other departments and to keep a daily log of all occurrences which are to be brought to the attention of the Operations Manager of the hotel.

Job Requirement

• Diploma in Hotel Management / Tourism Services or equivalent.
• Minimum 2 years of supervisory experience in Hotel Front Office or equivalent.
• Strong leadership and communication skills.
• Possess initiative and the ability to manage multiple tasks at once.
• Energetic, confident and driven with the ability to adapt quickly to changing
• needs.
• Has the ability to build a strong relationship with guest and hotel.