Delivery Manager - Singapore - SINGAPORE TELECOMMUNICATIONS LIMITED

SINGAPORE TELECOMMUNICATIONS LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

Led by a world-class leadership crew, we are establishing a Digital Technology organisation based on

Technology and business models to more effectively engage Digital Customers at every touchpoints in the Customer experience lifecycle
Continuous Delivery through "Build-Run" teams which follow the DevOps "you build it, you run it" philosophy

Build-Run teams are created per problem domain and continuously deliver value in the form of larger products, incremental enhancements, or fix and maintenance work.

A Build-Run team is a core team of people that focus on their problem domain (eCommerce, eService, and so on).

These teams comprise a mix of roles from Product Owners through to Development and Test roles and so on.

The Delivery Manager is the single point of contact and owner for the Build-Run team for the customers (who are Singtel Business Owners).

The Delivery Manager requires an in-depth understanding of a continuous delivery model and will be responsible for managing around 8 to 10 value streams at any time.

The role is expected to manage Capex budget of around SGD $5M

KEY RESPONSIBILITIES AND RESULTS
1.
Business Value & Relationship Management (approximately 5% of time focused)

Leads their team to provide successful digital solution deployments and ensures proper business value while maintaining high customer/partner satisfaction
Provides review, oversight and approval for Digital works which includes projects, incremental enhancements and fix and maintenance jobs.
Leads their team to influence and manage customer expectations, based on predefine requirements and information collected
Be the single point of contact for business and other IT domains

2.
Delivery & Resource Management (approximately 55% of time focused)

Ensuring that works are delivered on time, meet business & technical requirements and are within the agreed budget
Ensures customers' expectations are managed and met
Ensures team is adopting delivery management standards and monitor the progress of the delivery on a regular basis
Anticipate, manage and resolve issues and act as the point of contact for the domain buildrun team

3.
People Management & Leadership (approximately 30% of time focused)

Establishing and maintaining effective working relationships, breaking down barriers for the team and both planning at a higher level and getting into the detail to make things happen when needed
Communicate Singtel's vision and drive Singtel's strategies & priorities based on Singtel's core values
Coach and develop direct reports
Conduct 1on1 meetings and hold midyear and full year performance reviews with direct reports if any

4.
Vendor Management (approximately 10% of time focused)