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- 1st level troubleshooting of in supported systems
- i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
- Security event monitoring
- Server and network availability and performance monitoring
- Password reset and unlock
- Perform log & route [to higher tier or Resolver Team(s)]
IT Support Specialist - Singapore - ACHIEVE SUCCESS PTE. LTD.
Description
Roles & ResponsibilitiesACR Tier 1 functions and responsibilities (not limited)
1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
2. Record and manage all transactions/ cases in Service Management System
3. Broadcast notifications to the relevant parties
4. Provide timely status update, follow up on cases escalated until closure within the service level agreement.
5. Ensure daily tasks are executed according to the Standard Operation Procedure
Tell employers what skills you haveAbility to Multitask
Troubleshooting
Microsoft Office
Hardware
Ticketing
Service Management
Asset Tracking
Service Level
Logging
Service Desk
Networking
Windows
Mobile Devices
Customer Service
Technical Support