IT Support Specialist - Singapore - ACHIEVE SUCCESS PTE. LTD.

    ACHIEVE SUCCESS PTE. LTD.
    ACHIEVE SUCCESS PTE. LTD. Singapore

    1 month ago

    Default job background
    $30,000 - $45,000 per year Technology / Internet
    Description
    Roles & Responsibilities

    ACR Tier 1 functions and responsibilities (not limited)

    1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)

    • 1st level troubleshooting of in supported systems
    • i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
    • Security event monitoring
    • Server and network availability and performance monitoring
    • Password reset and unlock
    • Perform log & route [to higher tier or Resolver Team(s)]

    2. Record and manage all transactions/ cases in Service Management System

    3. Broadcast notifications to the relevant parties

    4. Provide timely status update, follow up on cases escalated until closure within the service level agreement.

    5. Ensure daily tasks are executed according to the Standard Operation Procedure

    Tell employers what skills you have

    Ability to Multitask
    Troubleshooting
    Microsoft Office
    Hardware
    Ticketing
    Service Management
    Asset Tracking
    Service Level
    Logging
    Service Desk
    Networking
    Windows
    Mobile Devices
    Customer Service
    Technical Support