- Lead daily operations of the National Billing System to ensure efficient, accurate, and timely billing processes.
- Oversee service delivery, incident management, and operational performance across healthcare institutions.
- Monitor operational metrics and ensure service levels are achieved.
- Manage, mentor, and develop a team to deliver high-quality operational support.
- Foster a collaborative and high-performance culture.
- Ensure adequate resource planning and capability development to meet operational objectives.
- Collaborate with healthcare institutions, government agencies, and technology partners to ensure smooth integration and operational alignment.
- Facilitate regular updates, review sessions, and feedback discussions with stakeholders.
- Support cross-functional coordination to resolve operational issues effectively.
- Identify opportunities to streamline billing workflows and improve operational efficiency.
- Use data-driven insights to monitor trends and implement improvement initiatives.
- Support governance practices to ensure consistency, accountability, and compliance.
- Identify, assess, and mitigate operational risks related to billing processes.
- Ensure adherence to regulatory requirements and internal control standards.
- Support audit reviews and implement corrective actions where necessary.
- Oversee implementation of new initiatives, enhancements, and system upgrades.
- Ensure projects are delivered within agreed timelines, scope, and budget.
- Coordinate with technology and business teams during system enhancements and transitions.
- Develop and maintain dashboards and performance reports.
- Provide regular updates to senior management and key stakeholders.
- Analyse operational data to support decision-making and service improvement.
- Bachelor's degree in Information Technology, Healthcare Administration, Business Management, or a related discipline.
- Advanced degree or relevant certifications are advantageous.
- Proven experience in operations, service delivery, or incident management within a complex environment.
- Experience managing high volumes of service tickets using tools such as JIRA, ServiceNow, SCCD, or similar platforms.
- Experience leading teams and managing cross-functional stakeholders.
- Experience in healthcare billing systems or financial operations is advantageous.
- Strong leadership and team management skills.
- Excellent verbal and written communication skills.
- Strong analytical and organizational capabilities.
- Ability to manage multiple priorities and respond effectively under pressure.
- Familiarity with service management frameworks and governance practices.
- Knowledge of enterprise billing platforms such as SAP BRIM (Hybris) and SAP S/4HANA is advantageous.
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Operations Manager - Singapore - U3 Infotech Pte Ltd
Description
We are seeking an experienced and driven Operations Lead to oversee the day-to-day management of a National Billing System supporting multiple healthcare settings.
This role is responsible for ensuring operational excellence, system reliability, stakeholder alignment, and continuous improvement of billing operations across acute inpatient, outpatient, polyclinic, day surgery, and emergency care environments.
The successful candidate will lead a team, manage cross-functional stakeholders, and ensure compliance with regulatory and governance standards.
Key Responsibilities
Operational Management
Team Leadership
Stakeholder Engagement
Process Improvement & Governance
Risk & Compliance Management
Project & Change Management
Reporting & Analytics
Requirements
Education
Experience
Skills & Competencies
Please refer to U3's Privacy Notice for Job Applicants/Seekers at When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.
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