Technical Solutions Consultant - Singapore - Peoplebank

Peoplebank
Peoplebank
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Technical Solutions Consultant

  • 3 years contract role
  • Work Location: Tuas

Our Client

  • Multinational IT company

The Opportunity

  • Support technical escalated cases in scope via remote and when required with onsite support in keeping in the Service Level Agreements (SLA)
  • Lead Customer Expectation management as part of escalation process
  • Participate in weekly technical escalation calls for updates
  • Proactive customer visits as part of service and as and when required with sales
  • Perform knowledge transfer activities with customers when required
  • Extend technical support outside of Singapore to greater Asia Pacific & Japan when the need arises
  • Part Approval Support
  • OOBQ case management


  • CPO

  • Certified Preowned Press support

Roles and Responsibilities:

  • E2E monitoring of industrial printers installations and relocations within Asia Pacific that are conducted by appointed channel partner specifically in terms of installation quality (press build quality, parts failures, or defects (out of box quality OOBQ)
  • Participate in the CPO (Certified Pre-Owned) process as a certified engineer, to recondition used presses based on company procedures

Your Background

Skills and Abilities required:

  • Problem solving skills
  • Technically inclined
  • Team player, with the ability to work autonomously in a fastchanging environment
  • English proficiency required
  • Project management experience is a plus
  • Experience with multicultural environments is a plus
Peoplebank Singapore Pte Ltd, EA
Licence Number: 08C5248.
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