Transport Operations Manager - Singapore - EXPRESS GROUP ENTERPRISE PTE. LTD.

Description

**Week 1
Orientation - Understand about the company's background, structure, culture and also its mission, vision and values. Get aligned with the direction of the Company and its future plans. Associate with the brand identities under the umbrella of brands.

Roles & Responsibilities - Brief on the duties and expectations required for the job. Know the basics of what needs to be done and an overview of the entire job scope. Establish measurable KPIs to determine performance.

Integration - Interaction with office colleagues to promote better working relationships in the future through company activities such as daily team meetings and discussions.

**Week 2
Operations - On the job training to familiarise oneself with the overall operations and system processes of the company. Learn about the administrative matters involved to sales methods to marketing campaigns.

**Week 3

On The Job Training - Develop proficient Excel capabilities as daily operations will be referenced and coordinated on Google Sheets.

Most of the daily operations revolve around formulas and systems in place here.

Customer Engagement - Get exposed to actual customers/vendors and build relationships with them through physical meetings. Learn about effective communication skills to retain the partnership.

Driver Management - Start to handle the pool of drivers available in the company. Understanding how to get more manpower resources from the different channels available when needed.

**Week 4
Identifying Operational Inefficiencies - Think of ways on how to improve processes so as streamline current operations.

Implementation Of Key Ideas - Start to test if suggestions are realistic and effective on daily operations. Ensure that any drawback is minimised and rectified.

**Week 5

Debrief On Implemented Ideas - Discuss the outcome of previous week's actions with key management in the Company and further finetune ideas.

Reward System - Plan incentives for both internal drivers and external customers to be introduced into the Company's loyalty program.

Mobile App Integration - Lias with app developers to ensure that ideas and the reward system are translated into technology.

Work with them to ensure seamless transition such that daily operations would not be affected.

**Week 6

Mobile App Integration - Lias with app developers to ensure that ideas and the reward system are translated into technology.

Work with them to ensure seamless transition such that daily operations would not be affected.

Evaluation Of Integration - Conclude with key management if the app integration was successful to improve operations and conduct further testing to see if there are any bugs etc.

that needs to be fixed.

**Week 7

Internal Training - Once finalised, internal training for all drivers must be done so that they are aware of the changes.

Creating Explanatory Materials - Work together with relevant personals for Memo and videos to be completed for visual explanation to both customers and drivers on the app usage and functionalities.

**Week 8
Digital Marketing - Be aware of the different existing campaigns that are being conducted by the Company. Understand the basics of what must be done to gain more leads while decreasing the cost per acquisition.

Marketing Campaigns - Work with the marketing team to brainstorm ideas on how to increase the Company's online presence based on any feedback gathered from the operational side of things.

**Week 9 & 10

Offline Customer Acquisition - Will be required to do basic sales for onboarding new customers/vendors onto the Company's platform once the mobile app is finalised and marketing materials are in place.

Online Customer Acquisition - Continue to work with the marketing team to make sure any offline discounts or promotions are communicated online as well.

**Week 11
Final Evaluation - Check if initial KPIs set are met with key management.

Summarise on the progress or the lack thereof, such that improvements can be made and communicated to the rest of the team.

**Week 12
Conclusion - Decide if he/she is suitable for the role as Transport Operations Manager. If suitable, discuss terms of being converted into a full-time staff with key management. If not suitable, ensure that everything is in order and that any handover is done properly.