Telesales Executive - Singapore - Kaplan Higher Education Institute Pte Ltd

Kaplan Higher Education Institute Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

COMPANY DESCRIPTION
Kaplan is one of the world's largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions.

As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant.

To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time.

Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION :
Telesales Executive

RESPONSIBILITIES

Key Roles & Responsibilities

Contact leads to introduce a product or service using sales scripts and the ability to be natural and conversational, not scripted
A broad knowledge of our target market and the ability to answer questions about our programmes or the company
Excellent listening skills and communication and rapport building skills
The aptitude to be able to qualify prospects as not everyone is a prime prospect
The ability to handle and overcome objections
Time management skills to ensure calls are carried out on time and without becoming distracted
Direct prospects to the sales team after qualifying the leads
Enter and update customer information in the salesforce database and keep records of calls and sales and note useful information
Take and process customers' needs and requirements in an accurate manner and update in the salesforce system
Go the "extra mile" if needed to provide accurate sales information to ensure no misrepresentation of facts and claims
Resultoriented to meet the KPIs assigned
To cold call existing SF leads for recruitment purpose for KHE programs.
To update SF telemarketer report under daily basis
To update and follow up with consultant on any prospect lead under daily basis
To update SF lead status and input remark under daily basis

Requirements:

Proven experience as tele sales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g., salesforce) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent communication and interpersonal skills
Ability to handle rejection ion professionally
Outstanding negotiation skills with the ability to resolve issues and address complaints

QUALIFICATIONS

Diploma/Degree in any field

OTHER INFORMATION

Working Hours:
Monday to Friday, 9am to 6pm

Work Arrangements:
Hybrid

Location:
Singapore (Central Area - Dhoby Ghaut MRT)