- Act as the primary point of contact for Flexer-related crisis escalations that impact our community and reputation.
- Interact with freelancers daily, responding to their inquiries about billing statements, products, or concerns, and guiding them to the appropriate resources.
- Perform business market analyses to identify customer needs and new opportunities.
- Oversee, manage, and train our Customer Service Associates.
- 5+ years of supervisory experience as a Customer Service Manager.
- Bachelor's Degree in Business Administration or a related field preferred.
- Good understanding of management practices and techniques.
- Proficiency in Microsoft Office and customer service software.
- Ability to work well under pressure and manage stressful situations with ease.
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Client Service Director
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Intuitive Surgical Singapur, Singapore Fixed - TermCompany Description · At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. · As a pioneer and market leader ...
Customer Service Director - Singapur, Singapore - Skyhigh
Description
Job Description
About the Role:
Skyhigh is seeking a highly skilled and experienced Customer Service Manager to lead our Flexer department. As a key member of our team, you will be responsible for ensuring the overall welfare of our freelancers and implementing policies and procedures to manage their needs.
Key Responsibilities:
Requirements:
