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Customer Service Officer

    Customer Service Officer - Singapore - SCIENTEC CONSULTING PTE. LTD.

    SCIENTEC CONSULTING PTE. LTD.
    SCIENTEC CONSULTING PTE. LTD. Singapore

    Found in: Talent SG 2A C2 - 1 day ago

    SCIENTEC CONSULTING PTE. LTD. background
    Description
    Roles & Responsibilities

    Job Responsibilities:

    Survey Preparation

    • Prepare the layout and proofreading of surveys in hardcopy and electronic formats.
    • Email electronic copies (excel or PDF format) of the survey to respondents.
    • Test survey validations and rules in the electronic survey platform.

    Survey Fieldwork

    • Answer phone and email queries from respondents to ensure the accuracy of the survey.
    • Conduct follow up call chasers and reminders.
    • Data entry of selected survey returns into the survey system.
    • Maintain a call log to keep track of contact rate.
    • Conduct random checks of data entered survey forms to ensure data accuracy.
    • Assist officers in data clarifications.
    • Perform desktop research on the internet for supplementary information

    Looking for:

    • Singaporeans only
    • Have at least one (1) year of experience in market research, customer service, sales or survey interviewing
    • Data entry experience
    • Tech savvy with good working knowledge of Microsoft Word and Microsoft Excel
    • Proficient in English (spoken & written) and have the confidence to conduct surveys in English over telephone interviews.

    Interested candidate may apply via email to All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

    Chloe Chew (R

    ScienTec Consulting (ScienTec Personnel) - 11C5781

    Tell employers what skills you have

    Market Research
    Microsoft Excel
    Mathematics
    Public Sector
    Data Entry
    Excel
    Statistics
    Consulting
    Microsoft Word
    Customer Service
    Databases
    Ability To Learn
    Surveys

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