Customer Service Officer, Service Centre - Singapore - CORNERSTONE GLOBAL PARTNERS PTE. LTD.

CORNERSTONE GLOBAL PARTNERS PTE. LTD. Singapore

5 days ago

Cornerstone Global Partners Pte Ltd background

Description

Roles & Responsibilities

This position will start off as 12 months contract.

Location:
Great Eastern Office, at Paya Lebar Quarter

Responsibilities:

You will assist to resolve policyholders' and Financial Representatives' issues relating to insurance policy.

•Manage walk-in policyholders' and Financial Representatives' queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;

•Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;

•Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;

•Provide excellent customer service experience;

•Manage customer feedbacks/complaints with a good closure within the operational turnaround time.

•Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

•Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;

•Highlight any potential concerns/risks and proactively shares best risk management practices; and

• Other incidental "ad hoc" duties to ensure smooth functioning of various touchpoints such

as assisting Digital Comms and Call Centre;

•May be rotated amongst the different Service Centres;

•Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Working Hour:

Mon to Fri, 9am to 6pm

Salary:

$3000-$3800

Thank you

Glendon Toh
Cornerstone Global Partners
EA: 19C9859
Reg no: R1982182

Tell employers what skills you have

Microsoft Office
Administrative Work
Interpersonal Skills
Administration
Data Entry
Adaptability
Communication Skills
Administrative Support
Customer Service
Accessibility
Able To Work Independently

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