Senior Service Officer for Patients - Singapore - Mount Elizabeth Hospital

Description

The Role

Overview of the Role:

Be a part of our dynamic team to manage patients flow in Parkway MediCenter (PMC) to ensure a smooth and pleasant experience in the facility.

Work Location: Singapore - Woodleigh

Key accountabilities

• Responsible for rendering excellent services and care to our patients and next of kin, upholding our company's vision as the most trusted healthcare provider in the region.
• Responsibilities would include, but not be limited to, the following:
• Ensure patients are registered promptly and details are correctly captured in the system
• Ensure accurate tagging of Corporate / Insurance / Government and any other direct billing in system
• Ensure all appointments are captured accurately in system and follow up with clients, doctors and other departments promptly
• Handle enquires, transferring of calls, taking down important messages for follow up
• File and revert reports, ensuring tracking of referral appointments, follow up appointments are fulfilled in accordance to policies
• Ensure entries from the Doctors / Nurses and any other parties tallies with the billing and service rendered
• Ensure bills are in accordance with contract requirement.
• Accepting correct LOG / Letter of Undertaking / Deposits for patients
• Close all transactions at the end of the clinic operations. Ensure Daily Reports tally with cash collection and all cashless transactions.
• Other Ad hoc duties assigned

Qualifications & Experience

Requirements:
- Higher NITEC certification in Business Administration or Diploma in any discipline
- GCE 'O'/ 'N' level

Skills & Knowledge:
- Proficient in Microsoft Excel and Word
- Good communication, customer service and interpersonal skills
- Knowledge of SAP is preferred
- Open to shift work arrangement