Technical Lead - Singapore - Wipro Limited

Wipro Limited

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Overview:
8+ years of experience on Infrastructure Voice administration, Interactive Voice Response (IVR), Infoblox and BOSS.

Hands on experience in managing DHCP, DNS and IPAM on Infoblox platform

Experience on migrating Voice on prime infra to Cloud.

Cisco Unified Communications Manager
Cisco Unified Contact centre Enterprise
Cisco Voice Portal, IP IVR
Cisco Unified Intelligence Center (CUIC)
Nice recording and analytics
Gateways: Cisco VG224, VG248, H.323 Gateway, MGCP Gateway, CUBE
Endpoints: Cisco IP Phones, Cisco IP Communicator, Jabber, SIP Soft Phones
Designing and Implementing the Cisco Call/contact center components based on the Project Requirement.
Expert troubleshooting of Unified contact center Enterprise, ICM Call Center systems, IP IVR, CVP, CUIC and supporting infrastructure.
Experience in CTI integration to switching platforms, dialers, call recorders and desk top platforms
Create, Implement, and Support ICM and CVP/IP IVR call routing scripts and required reports.
Experience in Nice recording platform and analytics
Executing Customer Specific Proof of Concept.
Responsible for identification and mitigation of risks and vulnerabilities
Prepare disaster recovery (DR) plan and demonstrate successful functioning of DR
Providing L3 Support for escalated issues in Delivery Projects
Expertise in various tools such as Cisco Ops Manager, RTMT( Real Time Monitoring Tool), Cisco Prime collaboration, Solarwinds ,
Must be able to
Lead the participate in outage calls
Create the Standard Operating Procedure and update the knowledge database documentation whenever required
Participate in daily/ weekly/ monthly/ customer / internal meetings and provide activities report.
Follow Compliance and Regulation policy of Customer
Understand the SLA and ensure the SLAs are met as per the agreement with customer
Keep the Inventory up to date for global locations
Work with offshore team and ensure deliverables are delivered on time
Certificates
CISCO Certified Network Professional (Voice)