Executive, Patient Services - Singapore - SINGAPORE BREAST SURGERY CENTER PTE. LTD.

Description

Roles & Responsibilities

Job Summary:

· Assist with reception duties, registration, financial counseling, collection of payment and other administration duties.

Responsibilities:

Patient Care Management

• Greet and receive patients or visitors who present at reception counter
• Perform patient registration for both inpatient and outpatient by obtaining patient's addresses, contact details, insurance, information and medical histories
• Update and verifying patient information at each visit and maintain confidentiality
• Answer phone call and enquires courteously and promptly
• Assist and direct patient and visitor to examination rooms
• Scheduling patient appointments and making reminder calls and SMSes
• Informing patients on delays and waiting time
• Provide financial counselling to patient and patient's family
• Collect payment for services rendered
• Closure of daily accounts and cash deposit
• Maintain cleanliness and tidiness of counter and patient's waiting areas
• To adhere to strict infection control measures and exercise standard precaution and good hand hygiene
• To advise both inpatients and outpatients on the necessary procedure preparation
• To assist in maintaining the general cleanliness and upkeep of the assigned work area within the imaging facility
• To assist in transferring patients to and from the imaging facility

Administrative Management

• Replenish patient's brochures and office stationaries
• Perform clerical duties, filing work, data for statistics reporting
• Call for maintenance and repair work
• Assume additional duties directed by operation manager or supervisors.
• Report any errors timely to supervisor

Requirements:

• Minimum GCE 'N' Level
• Good communication and interpersonal skill
• Computer literacy
• Preferably has experience in health care setting

Tell employers what skills you have

Microsoft Excel
Infection Control
Counseling
Office Management
Administration
Characters
Research Skills
Statistics
Administrative Management
Assertiveness
Crisis Management
Patient Registration
Scheduling
Layout
Brochures
Computer Literacy